Privacy Policy

Introduction

Melokio ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website melokio.com and our personalized song creation services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you use our Services, you may provide us with:

• Account Information: Name, email address, and password when you create an account
• Payment Information: Billing address and payment card details (processed securely by our payment processor)
• Song Order Information: Recipient name, occasion details, personal stories, memories, and preferences you provide for song creation
• Chat Information: Messages and form details you provide while chatting with Melody (our AI assistant), including guest chat usage when you are not signed in
• Communication: Information you provide when contacting us for support

Information Collected Automatically

When you access our Services, we may automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, click patterns
• Log Data: IP address, access times, referring URLs
• Cookies: Small data files stored on your device (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Create and deliver your personalized songs
• Process payments and send order confirmations
• Communicate with you about your orders and our Services
• Provide customer support
• Improve and optimize our Services
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

Chat and Browser Storage

To improve your experience, we store limited chat progress in your browser (for example, chat messages and song form progress) so you can continue where you left off.

• Chat may be available before account creation or sign-in (guest chat).
• Browser-stored chat data may remain on your device until cleared.
• You can clear chat progress from within the chat experience (for example, using "Start fresh") or by clearing your browser storage.

Third-Party Services

We share information with third parties who help us provide our Services:

• Google AI Services: Our chat assistant provider may receive chat prompts and related context to generate assistant responses
• ElevenLabs: Our AI music generation provider receives song creation prompts (occasion, style preferences, lyrics content) to generate your personalized songs
• Payment Processors: Process your payment securely (we do not store full payment card numbers)
• Cloud Services: Host our website and store song files
• Analytics Providers: Help us understand how users interact with our Services
• Email Services: Send transactional and marketing emails

These third parties are obligated to protect your information and use it only for the purposes we specify.

Data Retention

We retain your information for as long as necessary to:

• Provide our Services and fulfill your orders
• Maintain your account (if you have one)
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Song files are retained for a minimum of 30 days to allow for downloads. You may request deletion of your personal information by contacting us.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our Services are used
• Provide personalized content

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, please contact us at privacy@melokio.com.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Services, you consent to such transfers.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.